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Contract Summary

This document provides a brief summary of the main terms of your contract with Giant Pea Ltd T/A  MyFone® Communications. It does not replace the full Terms & Conditions, which remain legally binding.

Service Provider

Giant Pea Ltd T/A  MyFone® Communications
Website: https://myfone.tel
Email: support@myfone.tel

Services Provided

  • Cloud-based voice and call-handling services
  • UK geographic and non-geographic telephone numbers
  • Call forwarding, voicemail, and related features
  • Services are delivered over an internet connection (VoIP)

Contract Length

  • No fixed minimum term, unless stated at the point of purchase
  • Services continue on a rolling monthly basis
  • You may cancel at any time subject to notice (see “Termination”)

Prices

  • Monthly subscription fee: As displayed at checkout
  • Call charges: Pay-as-you-go or bundled, depending on plan
  • Prices are exclusive of VAT unless stated otherwise
  • Full pricing is available on the MyFone® Communications website or upon request

Payment & Billing

  • Services are billed monthly in arrears
  • Charges include subscription fees and any call usage during the billing period
  • Invoices are issued after the billing period has ended
  • Payment must be made by the due date shown on the invoice
  • Failure to pay may result in suspension or termination of service

Termination & Cancellation

  • You may cancel your service at any time by contacting MyFone® Communications
  • Any outstanding charges must be paid on termination
  • Allocated telephone numbers may be withdrawn after cancellation

Consumer cooling-off period

If you are a consumer, you may cancel within 14 days of service start unless you requested immediate activation.

Service Limitations

  • Services rely on a stable internet connection
  • Call quality may be affected by network conditions
  • Emergency call access (999/112) is supported where technically possible, but MyFone® Communications recommends maintaining an alternative means of contacting emergency services

Complaints & Support

If you have a complaint or need support:

Email: support@myfone.tel
We aim to respond promptly and resolve issues fairly

If a dispute cannot be resolved, you may be entitled to escalate via an Alternative Dispute Resolution (ADR) scheme (details available on request).

Privacy & Data Protection

Your personal data is handled in accordance with MyFone® Communications Privacy Policy available on our website.

Further Information

This summary should be read together with the full MyFone® Communications Terms & Conditions, available on our website.